Your Questions About Shooldy Pillows, Our Answers

Shooldy was designed primarily to improve nighttime comfort for people suffering from shoulder pain. However, user feedback has revealed other benefits, particularly when sitting during the day. Shooldy helps reduce muscle and joint tension around the shoulder, providing additional relief throughout the day.

Discover the different situations in which Shooldy provides real comfort.

No, Shooldy is not a medical device et should not in any way replace medical treatment or medical advice. Shooldy aims to relieve shoulder tension and pain at night and during the day. It improves sleep and quality of life, but it does not treat the underlying causes of chronic shoulder pain. We advise you to speak to your doctor about any chronic pain issues.

Yes, Shooldy works for you, not the other way around. Thanks to its two differently- sized internal pillows and microbead fillings, Shooldy naturally molds itself to your arm’s shape and to your body type. This moldable feature creates an enveloping effect, ideal for promoting relaxation and releasing tension around the joint.

Not at all. Shooldy was invented to be user-friendly with a low barrier to entry. We offer a few tips to guide you, but they are in no way prescriptive. What makes Shoodly so special is its ability to adapt to you: your body, your needs, your posture… you’re free to explore and find the configuration that works best for you, for an optimal personalized experience. 100% of our beta testers found it easy and simple to use right out of the box.

No! You can also use Shooldy during the day. When seated, Shooldy offers support that helps limit the taction caused by your arm’s weight. This support allows your upper shoulder muscles and joints to relax, all while relieving tension around your trapezius muscles and neck.
Our beta-testers told us they brought it everywhere: in their car, in the train, in the office. Show us how you use yours!

Shooldy is more than just a cushion. Behind its simple appearance is a deeply thought-out technology, intentionally designed to offer a unique soothing sensation for your arm and shoulder. Thanks to its two-pillow internal structure and microbead filling, it adapts perfectly to your body type, your sleep position and your environment (bed, couch, chair…) So light, breathable and ultra comfortable, you’ll forget you’re using it, all while it provides arm support and posture reinforcement all through the night.

Yes ! The interior cushions are hand washable. The pillowcase is machine -washable (40°C/104°F) and air dries quickly. Do not machine dry.

Shooldy was designed by healthcare professionals. They started with a simple observation: for people with shoulder pain, nighttime pain disrupts sleep and worsens symptoms, creating a vicious cycle. Without claiming to replace medical treatment, these experts devised a simple product inspired by tips developed by patients themselves to help them sleep better. In fact, the use of a nighttime pillow is officially recommended by the French national health insurance system for shoulder pain.

Sources

Choose your pillow, add it to your cart, and then follow the prompts: shipping address, shipping method, payment. You’ll immediately receive a confirmation email summarizing your order; your order isn’t final until you receive this confirmation.

You can place an order with or without a customer account. An account allows you to view your orders and addresses for future purchases.

You can pay by credit card (Visa, Mastercard, CB), PayPal (in one payment or in 4 interest-free installments), or with Apple Pay and Google Pay on a compatible device.

Payment is due at the time of order. It is processed by a secure payment service provider: Shooldy never has access to your banking information.

As long as your package hasn't been shipped yet, please contact us as soon as possible and provide your order number: we'll take care of it. Once the package has been shipped, you can still exercise your right to cancel after receiving it (see "Returns and Refunds").

Yes. Prices are listed in euros, including all taxes, for deliveries within France and the European Union. For deliveries outside the European Union (United Kingdom, Norway, etc.), customs duties or local taxes may be charged by the destination country; these are the responsibility of the recipient.

Yes. Physical therapists, osteopaths, doctors, healthcare facilities, and retailers have access to a professional portal offering volume-based discounts, payment by bank transfer, and brochures to give to your patients. Registration is free and must be approved by our team.

We ship to mainland France and most European countries: the European Union, the United Kingdom, and Norway. The countries we serve are listed when you enter your address.

In Switzerland and Liechtenstein, Shooldy is distributed by our partner CURMED, which handles sales and shipping locally.

In mainland France, standard shipping is free. In your shopping cart, you can also choose Chronopost shipping: next-day express delivery to your home by 6 p.m., or delivery to a pickup location within 2 to 4 days.

In Europe, Chronopost delivers to your home within 1 to 3 business days after shipment. Shipping costs vary by country: they are calculated and displayed in the shopping cart before checkout.

Delivery times are approximate: they begin on the date of shipment, which we confirm via email.

As soon as your order ships, you'll receive an email with your package's tracking number and a link to the carrier's website. If you have an account, you can also view the tracking information in your order details.

We want you to be completely satisfied with your Shooldy order.

If you are not satisfied with our products, you may return them within 30 days of the delivery date.

But before that, please feel free to share your feedback with us at contact@shooldy.com. Who knows—we might have a solution that could surprise you!

Take the time to try out your Shooldy at night or during the day.

You have 30 days to request a return if necessary.

It's as easy as pie!

Simply contact us by email (contact@shooldy.com) with "RETURN 30" in the subject line, and we'll guide you step by step through the return process.

Of course! If you realize you'd like a different product, just contact us (contact@shooldy.com) and we'll send you the exchange instructions.

If, unfortunately, you are not satisfied with your order, you are responsible for the return shipping costs.

Once your return has been received at our logistics center, please allow 48 to 72 business hours for your refund!

In the meantime, be sure to keep your receipt with you.

The refund for your order will be issued to the original payment method used for the order.

You will be refunded via the payment method you used (credit card, bank transfer, PayPal, etc.).

The outer cover is machine washable at 40 °C. The microbead-filled cushions should be hand-washed. Let them air dry—they dry quickly; do not tumble dry.

Shooldy combines two differently sized cushions filled with microbeads, an elastic inner cover, and a supportive outer cover, all made from breathable, ultra-lightweight fabrics. The cushion is designed by healthcare professionals and manufactured in France in collaboration with a French textile partner.

Your pillow is covered by the legal warranties: the warranty of conformity and the warranty against hidden defects. If there is a defect, please contact us with a detailed description of the problem and, if possible, photos: we will offer you an exchange or a refund.

Please report this to us within 48 hours of receipt, along with supporting photos (of the package and the product), via the contact form or by email. We will handle the claim with the carrier and send you a replacement cushion right away.